Frequently Asked Questions (FAQs)
Does Sculvique offer free shipping?
Yes, we provide free shipping on all orders delivered within United States. There are no minimum purchase requirements or hidden shipping fees.
How long does delivery take?
Orders typically take 5–14 business days to arrive. This includes 1–4 business days of handling time and 4–10 business days of transit time. Delivery times may vary slightly during peak seasons or due to courier delays.
What is your order cut-off time?
Orders placed before 19:00 PM (GMT-8), Monday to Friday, will begin processing on the same business day. Orders placed after this time will be processed on the next business day.
Do you ship on weekends or public holidays?
No, we do not process or dispatch orders on weekends or United States public holidays. Processing resumes on the next business day.
What is your return policy?
We offer a 45-day return window. Items must be unused, unwashed, and in their original packaging with all tags attached. All returns are processed by mail, and we cover the cost of the return shipping label.
How do I start a return or exchange?
To begin a return or exchange, contact us at info@sculvique.com. Our team will review your request and, once approved, send you a downloadable return label along with instructions on how to ship the item back.
How long does it take to receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 16 days. Refunds are issued to your original payment method, and you will receive a confirmation email once the process is completed.
How do I contact customer support?
You can reach us at info@sculvique.com or via the Contact Page on our website. Our support team strives to respond within 2 business days and is always ready to assist with any questions or concerns.